Customer Protection & Refund Information

Return & Refund Policy

At AZRAK TRADING GROUP LLC, customer satisfaction is important to us. This Return & Refund Policy explains the conditions, eligibility, procedures, and timelines for returns, refunds, replacements, cancellations, and damaged product claims for orders placed through our website.

This Return & Refund Policy applies to all eligible orders placed with AZRAK TRADING GROUP LLC. We aim to provide fair and transparent resolutions for customers while protecting the quality, safety, and integrity of our products and services.

1. Return Eligibility

Customers may request a return within 7 days after receiving their order. To qualify for a return, items must meet the following conditions:

• Products must be unused and in original condition
• Original packaging, accessories, labels, and inserts must be included
• Items must not show signs of misuse, damage, or alteration
• Proof of purchase or valid order confirmation may be required

2. Non-Returnable Items

Certain categories or products may not be eligible for return due to hygiene, safety, or product protection reasons.

• Opened Health & Personal Care products
• Used or damaged items caused by customer misuse
• Products marked as final sale or non-returnable
• Items returned without authorization when approval is required

3. Damaged or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect item, please contact us within 48 hours of delivery confirmation.

To help us review your request quickly, please provide:

• Your order number
• Clear product photos or videos
• Images of packaging and shipping labels
• A brief explanation of the issue

4. Refund Processing

Once a returned item is received and inspected, we will notify you regarding approval or rejection of your refund request.

Approved refunds are typically processed back to the original payment method. Processing times may vary depending on your bank, payment provider, or financial institution.

5. Return Shipping Costs

Unless the return is due to our error, damaged goods, or an approved defective item claim, customers are generally responsible for return shipping expenses.

6. Order Cancellation

Orders may only be canceled before shipment processing begins. Once an order has been packed or dispatched, cancellation may not be possible and the order may instead qualify under this Return & Refund Policy.

7. Policy Abuse Prevention

We reserve the right to refuse returns, exchanges, or refunds in cases involving suspicious activity, repeated misuse of the policy, fraudulent claims, excessive return behavior, or violations of our terms and conditions.

8. Contact Information