At AZRAK TRADING GROUP LLC, we are committed to processing and delivering your orders efficiently and professionally. This Shipping Policy applies to all purchases made through our website, including products from Health & Personal Care, Home & Kitchen, Best Sellers, and New Arrival collections.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation. Processing times may vary during holidays, promotional campaigns, weekends, or periods of high order volume.
Orders are processed only on business days. Business days generally exclude weekends and public holidays.
2. Shipping Time Estimates
Estimated delivery times depend on the destination and courier service availability.
- Domestic Orders: 3–7 business days
- International Orders: 7–21 business days
Delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, remote delivery areas, courier delays, or operational disruptions.
3. Shipping Charges
Shipping costs are calculated based on order weight, package dimensions, delivery destination, and courier availability. Applicable shipping fees are displayed during checkout before payment confirmation.
From time to time, we may offer promotional free shipping on selected products or qualifying order amounts.
4. Delivery Address Accuracy
Customers are responsible for providing complete and accurate shipping information including full name, delivery address, postal code, and contact number.
Incorrect or incomplete delivery information may result in delayed shipments, failed deliveries, or additional shipping charges.
5. Shipment Tracking
When tracking is available, customers may receive shipment tracking details through email notifications or order updates once the order has been dispatched.
Tracking information may take some time to update depending on the courier system and shipping destination.
6. Delays & Delivery Exceptions
AZRAK TRADING GROUP LLC is not responsible for delays caused by events beyond our control, including:
- Weather disruptions
- Courier service interruptions
- Customs inspections or clearance delays
- Remote delivery locations
- Incorrect customer information
- Natural disasters or emergency situations
- Public holidays and transportation restrictions
7. International Orders & Customs
International shipments may be subject to customs duties, import taxes, VAT, or additional local government charges depending on the destination country.
Customers are responsible for paying any customs-related fees unless otherwise stated.
8. Damaged or Missing Deliveries
If your package arrives damaged, incomplete, or missing, please contact us within 48 hours of delivery confirmation.
We may request photos of the packaging, shipping label, and product condition in order to investigate and resolve the issue quickly.
9. Failed Delivery Attempts
If a package is returned because of incorrect address information, delivery refusal, or repeated failed delivery attempts, additional shipping charges may apply for reshipment.
10. Contact Information
AZRAK TRADING GROUP LLC
7901 4TH ST N STE 33457,
ST. PETERSBURG, FL 33702,
United States
Email: contact@azraktradinggroupllc.com
Phone: +971 56 893 5080